| Stakeholders | Method of Engagement |
| Shareholders |
• Annual General Meeting and Annual Report • Quarterly Results Announcement • Corporate Website |
| Government and Regulatory Bodies |
• Report Submission • Communication for Updates • Audit or Inspection Visit by Authorities |
| Suppliers/Contractors/Consultants |
• Annual Evaluation and Performance Review • Regular Meetings and Correspondence • Site Inspection Exercise • Contract Negotiation |
| Customers |
• Customer Satisfaction Survey • Frequent Customer Engagement and Interaction • On-site Factory List |
| Employees |
• Training and Development • Performance Appraisal Exercise • Corporate Events and Internal Communications |
| Local Community |
• Donations • Community or Engagement Programme |
The Group is committed to manage the business responsibly to enhance our competitiveness and delivering long term financial
sustainability to its stakeholders. The manufacturing facilities within the Group are accredited with ISO 9001: Quality Management
System. It is committed to supply quality products and ensuring customers’ satisfaction through continual improvement in
technology, processes and services.
The Group recognises the importance of meeting customers’ requirements. In this regard, its sales and marketing personnel visit
customers regularly to obtain their feedback on the product quality and services. Customers are also invited for factory visits and
to review and understand its production processes. This practice also helps to build a strong and trustworthy trade relationship
with customers.
The Group practices transparent and fair procurement policies among its suppliers. It conducts annual evaluations and
performance reviews on suppliers using several criteria such as pricing, on-time delivery, quality and timely response.
The Group is committed to safeguarding the environment. It continues to monitor and minimise any potential adverse effects of its business operations that may impact the community and environment.
The Group recognises the impact of its day-to-day business operations on the environment. As such, it is committed to achieving
excellence in manufacturing and managing its operations in an environmentally sustainable way by continuously reviewing the
controls and standard operating procedures. Its manufacturing plants are accredited with ISO 14001: Environment Management
System.
During the financial year, environmental audits that were focused on significant aspects, risks and objectives as required by the
Environmental Management System standards were conducted. Systems are in place to monitor and measure noise exposure,
environmental air pollution, scheduled waste disposal and sewage discharge to meet legal requirements.
The Group promotes environmentally conscious work practices such as energy saving and recycling in order to reduce adverse impact on the environment. It monitors the energy and water consumption on a monthly basis and any unusual deviations are promptly addressed and investigated. Employees are educated to switch off air-conditioning and lights during lunch hours and after office hours to reduce unnecessary energy consumption. Also, any water leakage is fixed as soon as it is noticed to avoid waste. Employees are also encouraged to reduce printing or photocopying, and where possible, to use double side printing and recycled paper to reduce carbon footprint on the environment. The Group also encourages a paperless working environment and practise online E-payment to suppliers, E-notification from human resource department to all employees and E-Annual Report to shareholders.
The Group ensures that waste is properly managed and stored. Used materials such as papers or paper cartons are reused, where possible, or collected by scrap collector to recycling centre. Non-recyclable waste is disposed of responsibly in compliance with regulatory requirements through appointed waste contractor.
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The Group identified that workplace safety and health is one of the key areas of sustainability for its business. In this regard, it
continuously aims to provide a safe working environment for all employees, customers, suppliers and business partners entering
its premises and ensures safe practices in all aspects.
Regular workplace safety inspections and audits and training form part of its comprehensive measures to ensure workplaces are
secure, safe, neat and tidy. Various health and safety programmes such as fire drills, safety system checks on equipment and
basic first aid training is held regularly to ensure that employees are well prepared in the event of emergencies. It has formed
Emergency Response Team to handle emergency situations pending the arrival of assistance from the respective authorities
during emergency situations.
The Group also provides employees with the right protection equipment such as face masks, hand gloves and safety shoes as
well as educating them on the correct ways to use such equipment.
Recognising that its employees are the Group’s greatest asset and strength, it continues to focus on human capital development
to help employees reach their full potential. It provides on-the-job training, both internal and external, to ensure that they are well
equipped with the necessary skills, job knowledge and competency levels to execute their roles and responsibilities effectively
and efficiently as well as for their personal and career development.
The Group recognises that promoting good health is an essential part of its responsibilities to employees. In this regard, various
initiatives such as sports activities are carried out regularly, aimed at developing employees’ healthy lifestyle. It also takes care
of the health and well-being of employees via medical benefits as well as Group Personal Accident and Group Hospitalisation
and Surgical Insurance coverage.
The Group recognises that it can make a positive impact to the community by giving financial and other resources towards meaningful causes. It provides industrial training for students undertaking various courses every year. During the financial year, the Group had continued to take in students from local institutions, colleges and universities as trainees. This practice provided a chance for the Group to hire talented candidates as well as supporting the Malaysian educational system for human capital development.
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